We care about every our customer, and we want you to be happy with your purchase. (You will be responsible for the shipping charges even if your order states Free Delivery we still pay to the shipping companies for those services.) If the order has already been shipped, and then cancelled, please refer to the return policy.Orders that are being held in our warehouse for delayed delivery at the request of the customer and layaway orders cannot be cancelled.Orders picked up the the warehouse or loaded into the truck for the delivery is considered as the shipped order.Mattresses are non-refundable and are non-returnable. Sale, clearance, discounted & outlet itemsĪll clearance, discounted and items are sold as «Final Sale» are non-refundable. If you have questions please contact us before you made a purchase. This includes fees paid for in-room delivery, for assembly service and for delivery and pick-ups, even if your order states «Free Delivery» we still pay to the shipping companies for those services.Įach service fee vary from $50 to $250. Our additional services and shipping fees are non-refundable. (In case you've made the decision to cancel it, we will withhold the 20% restocking fee for any canceled Special Order + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’) Additional services & shipping fees Please note that the custom orders are non-refundable and are non-returnable Not happy with the Color?.Īll returns based on the color subject goes through the same process: ‘Notify within 30 Days’ + ‘Return in original packaging’ + ‘As new condition’ + ‘Additional Shipping fees’ will apply even if your order states ‘Free Delivery’Ĭustom orders & special orders based on Color-issue are non-refundable and are non-returnable. Moreover, we cannot accept returns for merchandise that has been already assembled, unless it arrives pre-assembled. This means that if you have damaged the product, we will not be able to accept your return. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear. You will receive the email confirmation once the refund is complete. We will then process your request and issue a credit to your credit card or PayPal within one day. Products returned during the 30 Day Risk-Free Trial period will be inspected within 48 hours of receiving the merchandise into our warehouse, to ensure that they are in like-new condition. Without the original packaging we will not be able to accept your return. Our products are well packaged for shipping purposes. We accept all returns and exchanges within 30 days of receiving your purchase. We do place a few limitations on our returns policy, but we think that they are fair. Ship the item back to the warehouse (we will send you instructions with the return number «RMA#»).Return in original Package (if the item was unpacked, please pack it back in original package).Notify us within 30 days of receiving your purchase.We will issue a credit as soon as the returned item is back to the warehouse. To complete the return and exchange, all you need to do is contact our support team or just simply reply to your order confirmation email. If you are not satisfied with your purchase, you can return or exchange it. We want you to love your new furniture and be happy with the purchase. Whether we are planting trees or building a new drinking water system for an elementary school, we want to give more than we take.Returns & Exchange. We take our environmental and ethical footprint, as well as our community involvement, seriously. We replace what we take - we sponsor tree-planting programs in remote mountain villages where illegal clear-cutting has resulted in erosion and environmental decay. Only our North American Red and White Oak is imported. We literally purchase our wood, mostly Thai/Burmese Teak and Siam Chamcha (a species of Acacia), directly from local farmers and plantations, mill it to our specifications, transform it into furniture, and deliver it to your home. Most of our wood is locally sourced from legally structured and sustainable plantations. Our furniture is made in Northern Thailand where the tradition of hand-made furniture lives on as both a craft and a trade our monthly production is limited. Our factory-direct business model eliminates several layers of middlemen and, as a boutique furniture company, we pride ourselves on offering Personalized service. The Table Company is a US-owned furniture maker that designs and builds hand-crafted, solid hardwood tables and sells them at a fair and honest price we make what we sell.
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